Comcast provides outage updates

Customers able to Track Progress in their Specific Community

HOUSTON - (September 22, 2008) - Comcast, Houston's primary provider of broadband services, has been working around the clock to restore services interrupted by Hurricane Ike to its customers throughout the Greater Houston and Texas Gulf Coast areas.  To keep its customers better informed, the company recently launched a special web page giving customers access to the latest updates.  By clicking the Hurricane Update link at www.comcast.com, customers will be able to see progress within their specific area.. 

Nearly 70-percent of Comcast customers in the Greater Texas Gulf Coast Area now have their cable services restored.  Our experience has shown that most of our outages are due to the loss of electrical power.  Often, a street may have power restored, but the power required to operate the node in the neighborhood, may still be without power.  This easy to read mapping system will allow customers to see the progress that is being made within their area.   Customers can click on a specific map region for a closer view of their community.  These maps will be updated as service is restored and customers are advised to check periodically for the latest information. 

Comcast technicians are working in all areas where power has been restored and the power company and local authorities have granted a safety clearance.  In addition to the company's own local crews, nearly 500 technicians from around the country are on the ground in the Greater Houston Area and surrounding counties to help with the restoration process.

Emergency restoration procedures along the Greater Texas Gulf Coast allow cable service to be repaired as soon as the power companies have restored power and determined the area is safe. Downed power lines can cause dangerous conditions, so an area must be surveyed and cleared by power company personnel before the all clear is given and restoration work on communications lines can begin.

Customers who have a damaged cable drop ― the line that connects cable service to the house ― should call 1-800-COMCAST or click on the "Contact Us" link at www.comcast.com to report the problem.

Comments

[mr me]

Comcast will only credit you from 9/13-9/16 thats it! Not when you were out of power and cable, just when they thought there was an outage.... It's Comnasty!

[Comcast is craptastic!]

that's very interesting. You should hear the line of BS they give me when I call them. It should be illegal that they are charging customers at this point. They actually told me that my cable would come on when they repaired my node, which has already been repaired, and when I've reported numerous times that the problem is my line fell from the pole. Somehow it was going to magically come on and I just need to wait while they continue to charge me and lie. It would be more easier to forgive this if they hadn't given me the same sort of BS 2 weeks before the storm.

[Kelstar]

It's COMCASTIC to receive this limited update more than a week and a half after the storm when my cable, phone, and internet are STILL going up and down somewhat randomly, and their customer service won't give me an estimate on when anything will really be fixed.

They shouldn't be directing customers to a line that is already so flooded with irritated customers that you can't get through.

[Tonya]

Nearly a month has passed and nothing from Comcast but excuses. My appointment was for 9-29 and still no one can tell me anything. The hurricane update is no longer on their website.